Patient Experience

With an eye on constant innovation — especially when it comes to patient experience and satisfaction — Cleveland Clinic is growing its Healthcare Partners program by continuing to invite former patients and members of their families to advise on new…

Long-term obstacles negatively impacting performance loom large for most healthcare groups and providers. Organizations in the marketplace consistently struggle with how to address one or more of the following:

When it comes to HCAHPS survey scores, the Veterans Health Administration beat out its private healthcare counterparts across the country in all 10 patient satisfaction categories, according to a nationwide Medicare survey released June 14. The report is based on…

Almost by definition, the concept of medical gaslighting might be easy for some clinicians to brush off, but physicians have joined the conversation — #medicalgaslighting — on TikTok to raise awareness that dismissing a patient's healthcare concerns is not only…

Melisa Adkins, Chief Executive Officer, UofL Health - Mary & Elizabeth Hospital joins the podcast to discuss her career, the most urgent health needs among the patient population served by UofL Health, what needs require the greatest collaboration with the…

Patients are turning to social media and using the hashtag #medicalgaslighting to express their discontent over lackluster healthcare interactions that leave them feeling unheard, Fox News reported June 1. 

Hospitals across the country have launched new initiatives to boost their patient experience ratings, The Wall Street Journal reported May 28.

No-shows not only lead to the loss of anticipated revenue, they pose risk to the quality of healthcare service and patient outcomes. Patients who fail to show up for their appointments often require more expensive care later.

Healthcare organizations are realizing the benefits of digitizing the payments experience.

Hartford, Conn.-based Jefferson Radiology announced May 16 that its new technology has cut traditional MRI exam times in half.