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Patient Experience

The continually increasing millions of individuals under Medicaid coverage, and rapidly growing rates of chronic disease amongst disparate populations, make comprehensive population health screenings and engagement programs more critical – and more challenging – than ever.

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Guidelines on patient-provider communication remain outdated, despite rapid changes in the use of electronic communication technologies like email, according to a study published in Journal of the American Medical Informatics Association.

Though “patient engagement” has been lauded by experts as a “must do” for the last few years, research and discussion has proven that it’s still critical as patients’ needs and demands continue to evolve.

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