Patient Experience

Create powered by Brighton Health Plan Solutions recently commissioned a survey asking consumers about their healthcare choices.

The majority of patients find test results difficult to interpret when presented in online portals, according to a study published in the Journal of the American Medical Informatics Association.

In a recent Hayes Management Consulting blog, Cynthia Ethier provides 5 tips for a consumer friendly front desk.

Dawn Rudolph. Chief Experience Officer of Saint Thomas Health (Nashville, Tenn.). Ms. Rudolph joined Saint Thomas Health as chief experience officer in 2013, previously serving as CEO of Nashville, Tenn.-based Saint Thomas West Hospital and Fort Wayne, Ind.-based St. Joseph…

Patient satisfaction continues to play an important role in medicine for healthcare organizations, consulting firms and government agencies alike.

Medicare for All proponents will have to create a movement for the proposal to gain traction in U.S. healthcare policy, argues James A. Morone, PhD, professor of political science and public policy at Brown University, in a New England Journal…

Is it difficult to book new patients in your network because physician schedules are always full? Is revenue suffering because of front office issues?

By 2020, customer experience will overtake product and price as the key brand differentiator, according to customer intelligence consulting firm Walker Info.

The quality of end-of-life care is influenced by geographic location, argue Andrew MacPherson, principal at Healthsperie, and Ravi B. Parikh, hematology/oncology fellow at Penn Medicine, in a Washington Post analysis.

Using emojis, as opposed to traditional emotional scales, helped in assessing cancer patients' physical, emotional and overall quality of life, according to a recent Mayo Clinic study.