Patient Experience

There are significant measurement issues with the data collected to assess the patient experience in emergency departments, according to a study published in the Annals of Emergency Medicine.

The use of social media, specifically Facebook groups, in clinical practice can help healthcare providers incorporate an effective patient support community, according to a pilot study published in Surgery.

Ninety percent of Americans think hospitals should allow parents to be with their child in the trauma room during care, according to a national survey conducted by Orlando (Fla.) Health Arnold Palmer Hospital for Children.

Millinocket (Maine) Regional Hospital was placed on lockdown Tuesday night around 8 p.m. after the hospital received two gunshot victims, according to WCSH.

As we head in 2018 Healthcare system marketers should make a point to get well in front of Customer Journey Mapping (CJM), the current rage now among healthcare organizations, are becoming quickly ingrained in the Consumer Decision Journey (CDJ). You…

The amount of time a new patient waits to be seen after requesting an appointment can vary significantly by medical specialty, with new patients averaging 2.7 weeks before being seen, according to athenahealth research.

Digital queue management technology reduces burden on staff while keeping patients in the loop

The addition of music therapy can improve traditional depression treatments such as psychotherapy or medication, according to a research review published in the Cochrane Library.

As we move forward in the digital era, healthcare IT is being reshaped by a number of powerful forces.

Providers are devoting roughly 25 percent of their investments to further their consumer engagement goals, according to a Change Healthcare survey of 340 executives across 251 hospitals. So why haven't more patients experienced needle-moving changes?