Patient Experience

A recent Medscape poll found half of physicians and more than two out of five nurses and advance practice nurses have delayed giving patients bad news.

Patients may report lower satisfaction with their care when physicians deny their requests for referrals, lab tests or prescriptions, according to a study published in JAMA Internal Medicine.

Danville, Pa.-based Geisinger honored more than 130 caregivers recognized as "the best" by their patients at the health system's annual Top Patient Experience Clinicians Awards Dinner.

An interactive online game developed by two Texas researchers was successfully able to teach patients about health insurance terms and usage, according to a pilot study published in JMIR Serious Games.

Online computerized cognitive behavioral therapy has shown to be more effective than normal primary care for depression and anxiety patients, according to new research published in JAMA Psychiatry.

What is your organization doing to keep patients coming back?

Kevin Ban, MD, chief medical officer of athenahealth, gave a presentation at the Becker's Hospital Review 6th Annual CEO + CFO Roundtable Nov. 14 titled "Unleashing the Power of Care Management: Trends and Best Practices to Succeed with Care Management…

Sponsored by NTT DATA Services As healthcare continues to become more consumer-driven, it's crucial for hospitals and health systems to expand patient engagement capacities in order to ensure an optimized patient experience.

St. Paul's Hospital of Providence Health Care in Vancouver, British Columbia, tapped SeamlessMD, an integrated care solutions provider, for patient engagement technology to improve care for colorectal surgery patients.

Hospitals that conduct one-day physician communication skills workshops may record improved patient experience and physician engagement up to six weeks later, according to a study in PXJ.