Patient Experience

How changing your focus could lead to healthier patients, happier staff and a stronger business

Intensive care units can work to improve patient and family caregiver education through a centralized digital platform, according to a study published in Critical Care Nurse.

Senators introduced a bill Dec. 4 that would increase care access for veterans in response to controversies over excessive wait times at Veterans Affairs hospitals.

Adrienne Boissy, MD. Chief Experience Officer of Cleveland Clinic. Dr. Boissy is chief experience officer of Cleveland Clinic Health System and a staff neurologist at the Cleveland Clinic Mellen Center for Multiple Sclerosis. In addition to her administrative duties, Dr. Boissy chairs the…

Allentown, Pa.-based Lehigh Valley Health Network is shifting its focus from hospitals to neighborhood clinics, urgent care centers and digital doctor visits, according to The Morning Call.

Several recent studies, surveys and physician viewpoint pieces highlight issues in patient satisfaction, from evaluating patient complaints and requests to taking a closer look at how retail healthcare affects patient experience.

Despite the number of online resources tailored for healthcare consumers, few have information on the cost of common medical procedures, according to a study published in JAMA Internal Medicine.

Ninety percent of patients conduct additional research on providers after receiving a referral, highlighting patients' increasingly active role in finding care, according to a Kyruus report.

In an era of value-based care, hospital administrators may view the laboratory as a necessary evil. While diagnostic testing is integral to managing patient health and establishing a basis for preventive care, hospital laboratories are traditionally seen as cost centers.…

A new IQVIA study aims to help providers recommend healthcare apps for their patients by ranking them for different clinical categories.