After implementing an "always on" feedback and employee rounding tool, Louisville, Ky.-based Norton Healthcare has raised satisfaction scores 15% in one year, closed gaps in communication, and re-engaged staff.
Patient Experience
In 2021, a provision under the 21st Century Cures Act granted patients immediate access to medical test results. Three years later, some members of the healthcare community are advocating for change, The Washington Post reported July 26.
Clinician leaders might want to enourage their teams to meet hospitalized patients at their eye level, according to a meta-analysis published in the Journal of General Internal Medicine.
Patient scheduling is one of the most crucial steps in healthcare delivery. Despite significant advances in healthcare technology, accurate and timely scheduling remains challenging, particularly when care transitions providers.
Patient experience measures are showing signs of rebounding after falling dramatically during the pandemic, and a few elements are entering the spotlight after having notable effects on hospital scores.
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Nashville (Tenn.) General Hospital has launched a "no-wait ER" program that reduces the time patients wait to receive care to four or five minutes, wkrn.com reported July 8.
Healthcare organizations must prioritize the healthcare experience of Gen Z and millennial patients with "new intensity and rigor," Press Ganey wrote in a June 26 report. These generations have far less brand loyalty and significantly higher expectations for fast, convenient…
The frequency of nurse rounding can significantly affect hospitals' patient experience performance, though preferences still vary by unit and patient type, according to a June 26 report from Press Ganey.
Cardiac surgery patients reported the highest patient experience scores of any specialty in 2023, according to a June 26 report from Press Ganey.
Hospitals in Nevada have the highest patient experience scores of any state, according to a June 26 report from Press Ganey.