HCAHPS surveys have been around for more than 15 years, yet they still don't poll patients on whether they've experienced discrimination or recieved culturally competent care, Kaiser Health News reported Sept. 8.
Patient Experience
Since their initial rollout in 2019, plan of care visits — which bring nurses and providers to the patient's bedside together — have become characteristic of the way care is delivered and managed across Cleveland Clinic. They've become so beneficial…
A new survey of 272 healthcare executives found that nine out of ten believe a robust patient-facing mobile platform can help them achieve their digital strategy goals.
A new study suggests patients experience more pain and pain-related brain activity when they perceive their physicians as less trustworthy.
Adolescents are notably active online and have easy access to healthcare information. However, according to a recent study, nearly 41 percent of young adults cannot discern between real and fake healthcare messages online, according to an Aug. 29 analysis published…
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A Novant Health hospital in North Carolina has implemented several new policies to improve emergency department care, including assigning a nurse to check patients' vitals every 30 minutes while waiting in the lobby, local NBC affiliate WECT reported Aug. 24.
Eight healthcare organizations were honored Aug. 16 with awards for excellence in patient experience from healthcare data analytics company NRC Health.
NRC Health has recognized 100 hospitals nationwide with its 2022 Consumer Loyalty Award, the healthcare data firm said Aug. 16.
To combat a patient experience crisis, health systems have doubled down on the basics and streamlined communication with patients over the last year.
More than 5,400 healthcare facilities that partner with The Daisy Foundation will have the option to add award nomination information to Press Ganey patient experience surveys, according to an Aug. 15 news release.