Patient Experience

Primary care is the front door to the healthcare system — and it's ripe for disruption.

The concept of value-based care sounds simple, reward providers for the quality of care delivered instead of the volume of care - so why is the successful implementation proving to be extremely difficult?

Portland, Ore.-based Doernbecher Children's Hospital, part of Oregon Health & Science University, is adding a new program to its Child Life Therapy Program: video game therapy.

Sparrow Clinton Hospital in St. Johns, Mich., has added wide bore MRI equipment to give patients more room and ease anxiety about undergoing a scan. 

Hospitals have a reputation for bland or unhealthy food, but New Hyde Park, N.Y.-based Northwell Health is flipping the script by hiring chefs from Michelin-star restaurants.

Patients increasingly expect their healthcare experience to be digital, convenient and efficient. While healthcare organizations need to deliver on this expectation for a digital-first experience, they also need to ensure that patients who may not be as comfortable as technology…

Franciscan Health in Indianapolis adopted a new protocol for scheduled cesarean sections to help fight the opioid epidemic while improving the state's maternal mortality rate, WRTV reported.

Care offered by retail healthcare facilities may be of a generally lower quality than that seen at traditional hospitals and healthcare operations, but it is here to stay and has also offered multiple benefits, according to survey results from NEJM…

Healthcare providers have a massive amount of data at their fingertips—and access to patient information is only growing as interoperability and collaborative care are increasingly prioritized. With access to all of this data, it can be easy for providers to…

Our organization was founded on the belief that a sustainable model for value-based care is possible along with a deep commitment to achieving the highest quality of care and the best consumer experience while lowering medical spend. This year Essence…