Patient Experience

A recent survey from IT company Accenture found that more patients are switching healthcare providers than in previous years, and it identified four attributes patients look for in a provider.

Roughly half of patients are able to correctly remember post-discharge treatment plans and diagnosis details, even though 90 percent of patients say they feel confident in their knowledge of this upon discharge, a study published by The Joint Commission found.

Behavioral flags in electronic health records are designed to to help prevent violence against clinicians, but the flags might also prevent some patients from receiving full care, according to a recent study.

Press Ganey recognized 95 hospitals, health systems, ASCs, medical groups, and other healthcare providers that rate in the 95th percentile for patient experience.

Adrienne Boissy, MD, a practicing neurologist and Cleveland Clinic's former chief experience officer, has been in healthcare for 20 years, but as is the case with so many professionals in the field, COVID-19 reshaped how she viewed the patient experience…

As 2023 begins and we reflect on yet another challenging year for patient experience work, the pandemic's lingering effects continue to reverberate in our organizations. What have we accomplished during the year, and what has been learned about the work…

Beaufort (S.C.) Memorial Hospital is partnering with Lakeland, Fla.-based supermarket and pharmacy chain Publix to open a fourth telehealth location.

Regardless of the crisis of the moment — be it a crushing nursing shortage or nonstop stream of patients with respiratory illnesses — hospitals that fail to keep a close eye on providing extraordinary patient experience will pay, one way…

Patients referred to specialists who know their primary care physician may get better care, a study published Jan. 3 in JAMA Internal Medicine suggests. 

Fifty-two percent of U.S. patients said healthcare providers dismiss their described symptoms, according to a new MITRE-Harris poll.