Patient Experience

During a thunderstorm can you really appreciate the grandiosity and absolute supremacy of Mother Nature?

This episode features Katherine Kalthoff, Division Vice President of Patient Experience at HCA Healthcare. Here, she discusses how managing patient experience has evolved throughout the years, how Covid has amplified the significance of patient experience, what she thinks about big…

This episode features Brad Kruger, System Vice President - Patient Experience & Global/Executive Health at Advocate Aurora Health. Here, he discusses his work overseeing patient feedback particularly for communities of color, and more.

This episode features Christopher Lee, Portfolio Director at Elevance Health. Here, he discusses his background & what led him to healthcare leadership, different ways to improve patient experience, and more.

It's an understatement to say that the healthcare environment continues to be challenging for hospitals and health systems. Many healthcare organizations are focused on strengthening the bond with patients, rebuilding their experience and trying to balance that work with restoring…

Portland, Ore.-based Legacy Health said it will plan to divert pregnant women in labor March 17 from its Mount Hood Medical Center to another hospital even as it faces possible sanctions from the Oregon Health Authority.

In this conversation, Dr. Alan Hathcock, Chief Executive Officer and Medical Director at Northern Colorado Hospitalists, PLLC, discusses different ways to address burnout & staffing shortages, what makes him both excited & nervous about going into 2023, his focus on…

In this episode, we are joined by Dr. Luis Garcia, President of Sanford Clinic, to discuss his background & what led him into healthcare executive leadership, how his time growing up in Mexico City influences the way he provides care…

The quality of the patient care experience extends far beyond the exam room as it encompasses every interaction before and after the patient's exam-room experience.

The number of consumers engaging in revenge-seeking behavior against companies has more than tripled over the past three years, reflecting dual trends of declining customer experiences and the digitization of complaining.