Patient Experience

New York City-based Mount Sinai is looking to new technology this year to streamline care and enhance the patient experience, according to ​​LeWanza Harris, MD. 

HHS' Office of Civil Rights issued guidance Jan. 25, outlining healthcare organizations' obligations to ensure visitation policies do not discriminate against patients on the basis of race, religion or other protected characteristics. 

A person's health journey isn't a one-stop shop — so don't treat it as such when monitoring patient experience metrics, according to Trinity Health leader Dan Roth, MD. 

Instead of waiting for patients to flag grievances in HCAHPS surveys, RWJBarnabas Health is going straight to the bedside to identify and solve patient experience issues in real time.

During a featured session at Becker's 11th CEO + CFO Roundtable, two leaders from Press Ganey — Darren Dworkin, president and COO, and Patrick Ryan, chairman and CEO — discussed how artificial intelligence is helping to revolutionize the human experience…

Miami Valley Hospital's closet of cold weather items first began in the locker of Cindy Feltner, RN, after noticing patients who lacked warm clothes, the Dayton Daily News reported Jan. 11. 

On Dec. 13, Reading (Pa.) Hospital celebrated Taylor Swift's birthday by distributing about 60 Eras Tour friendship bracelets to families and staff members. 

Hospitals and health systems across the U.S. are prioritizing making improvements to patient experience, particularly as a recent Leapfrog Group survey found that these measures have declined for a second consecutive year.

Contact centers house insights that are integral to patient access and engagement strategies. The interactions and data captured here can guide hospitals and health systems in strengthening patient relationships, evaluating services more effectively and better understanding patients' concerns.

Patient experience measures declined across five categories for the second year in a row, according to The Leapfrog Group's fall safety grades report which evaluates more than 3,000 hospitals nationwide.