The tool lets patients enter in their symptoms, then uses AI algorithms, machine learning and natural language processing to direct them to a virtual assistant, according to an Oct. 5 press release.
The virtual assistant will ask the patient a series of questions and develop a recommendation that will direct them to the appropriate care.
The service aims to reduce wait times and make medical care more efficient.
“This service will guide patients to a care provider whose expertise and experience best match the patient’s needs. It’s a big step into the future of medicine that will provide a more efficient, effective and pleasant experience for our patients,” said Ronald Pope, MD, vice president of medical services and care centers at Columbia Memorial Health.
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