Since March, he has worked to transition 13,000 government employees to remote work and support their digital interactions. The technology already existed, but the culture was necessary to make the transition. Prior to the pandemic, he said leaders would argue about how to fund projects and change management, but during the pandemic they needed to make decisions quickly.
The city adopted a unified command center and Mr. Hopkins had to develop online resources for that center as well as digitize appointment scheduling.
“The role we have to play is an integrator across those departments,” he told State Scoop. We have to play the operational component. It’s less about the technology and more about the operations.”
More articles on health IT:
Providence: 8 innovation trends cultivating the ‘next normal’ post COVID-19
Henry Ford Health System pilots no-touch digital health screening kiosks
Amazon Web Services’ Dr. Shez Partovi on tech giant’s healthcare outlook: ‘This is a pivotal moment’ for innovation
