Nuance brings 1st integrated virtual assistant to Epic EHR

At Epic's 2018 annual meeting in August, Nuance and Epic demonstrated how  conversational artificial intelligence-powered virtual assistant capabilities can support ambient clinical documentation within Epic apps.

Nuance is providing the first commercially available voice-enabled workflows through Epic Rover, a mobile app clinicians can use to review certain aspects of a patient chart.

Nuance's Dragon Medical speech recognition tools are already used by more than 100 healthcare organizations through Epic's Haiku app. The new capabilities will allow physicians to use the speech solution for Epic's mobile apps to more quickly retrieve schedules and look up patient information, laboratory results, medication lists and visit summaries.

"We have worked closely with Nuance and Epic and have found that using Nuance's voice assistant with Epic not only helps us empower our physicians through voice, but enables us to leverage virtual assistants to assist with tasks while supporting HIPAA-compliance," said Yaa Kumah-Crystal, MD, assistant professor of biomedical informatics and pediatric endocrinology at Vanderbilt University Medical Center in Nashville, Tenn. "One of our physicians described the platform like a helpful intern always ready with an answer."

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