Ms. Washington provides systemwide leadership for marketing, communications, customer experience and philanthropy at Trinity Health. She is responsible for all aspects of marketing and communications functions, including national brand and reputation management, and her oversight of customer experience encompasses end-to-end design of a personalized journey that fosters trust and long-term loyalty. Ms. Washington also leads the organization’s foundations, aligning philanthropic efforts with strategic priorities to help sustain and advance Trinity Health’s mission. Prior to joining Trinity Health, she served as a chief marketing officer in the retail industry, driving revenue growth and profitability, expanding global and e-commerce distribution and launching award-winning brand campaigns. She serves on the board of the Association of National Advertisers and the advisory board of Velvet Suite.
