Customer satisfaction, employee engagement and development, innovation, social responsibility, and financial strength are five areas used to measure the organizations’ performance. Companies received a score from zero to 100.
Twenty-nine best managed healthcare organizations:
1. Johnson & Johnson
Overall rank: 9
Score: 80.5
Change from 2019: Increased 0.6 points
2. Merck
Overall rank: 11
Score: 77.9
Change from 2019: Increased 9.3 points
3. Amgen
Overall rank: 26
Score: 71.5
Change from 2019: Increased 4.9 points
4. Edwards Lifesciences
Overall rank: 29
Score: 71.4
Change from 2019: Increased 0.7 points
5. Eli Lilly
Overall rank: 39
Score: 69
Change from 2019: 4 points
6. Medtronic
Overall rank: 43
Score: 68.6
Change from 2019: 3.4 points
7. AbbVie
Overall rank: 46
Score: 68.4
Change from 2019: Increased 3.2 points
8. Abbott Laboratories
Overall rank: 51
Score: 67.5
Change from 2019: Increased 2.5 points
9. Pfizer
Overall rank: 58
Score: 66.2
Change from 2019: Decreased 1.1 points
10. Intuitive surgical
Overall rank: 72
Score: 64.3
Change from 2019: Decreased 1.1 points
11. Illumina
Overall rank: 74
Score: 64
Change from 2019: Decreased 2.3 points
12. Bristol-Myers Squibb
Overall rank: 82
Score: 63.2
Change from 2019: Decreased 2 points
13. Regeneron Pharmaceuticals
Overall rank: 84
Score: 63.1
Change from 2019: Increased 3.3 points
14. Gilead Sciences
Overall rank: 95
Score: 62.2
Change from 2019: Increased 8.8 points
15. Biogen
Overall rank: 99
Score: 62
Change from 2019: None
16. Boston Scientific
Overall rank: 101 (tie)
Score: 61.9
Change from 2019: None
17. Vertex Pharmaceuticals
Overall rank: 101 (tie)
Score: 61.9
Change from 2019: Increased 2 points
18. ResMed
Overall rank: 105
Score: 61.5
Change from 2019: Increased 2.5 points
19. Becton Dickinson
Overall rank: 115
Score: 60.9
Change from 2019: Increased 4 points
20. Varian Medical Systems
Overall rank: 131
Score: 59.7
Change from 2019: Increased 5.5 points
21. Danaher
Overall rank: 137
Score: 59.3
Change from 2019: Increased 2.1 points
22. Bio-Rad Laboratories
Overall rank: 156
Score: 58.4
Change from 2019: N/A
23. Hologic
Overall rank: 165
Score: 58
Change from 2019: Increased 9.7 points
24. Stryker
Overall rank: 169
Score: 57.8
Change from 2019: Increased 0.8 points
25. Baxter International
Overall rank: 170 (tie)
Score: 57.7
Change from 2019: Increased 2.7 points
26. Thermo Fisher Scientific
Overall rank: 170 (tie)
Score: 57.7
Change from 2019: Increased 5.2 points
27. DexCom
Overall rank: 185
Score: 57
Change from 2019: Increased 12.6 points
28. CVS Health
Overall rank: 201
Score: 56.3
Change from 2019: Increased 2.3 points
29. BioMarin Pharmaceutical
Overall rank: 228
Score: 54.8
Change from 2019: Increased 7.6 points
