Under the partnership, announced Feb. 11, Humana will use IBM Watson Assistant for Health Benefits, a cloud-based virtual assistant that uses artificial intelligence. The assistant uses chat functions to help answer questions about benefits, coverage, claims, referrals and healthcare costs.
The assistant is trained to understand health plan eligibility requirements. It will use historical claims and provider data to calculate cost estimates for certain medical services.
Humana will first offer the service to 1.3 million members with employer-based medical coverage and 1.8 million members with dental coverage through their employer.
More articles on payers:
New UnitedHealthcare policies change coverage for lab tests, specialty drugs. Hospitals want CMS to review them
UnitedHealth Group names Andrew Witty CEO
Centene to reduce workforce by 3,000
Becker’s 3rd Annual Fall Chief Pharmacy Officer Summit is the top tier event that the people leading the future of pharmacy convene. This 3-day event is built specifically for Chief Pharmacy Officers and senior pharmacy leaders. The sessions examine the workforce, financial and clinical priorities shaping pharmacy today. Becker’s is where candid discussions flourish and new ideas thrive. Becker's 3rd Annual Fall Chief Pharmacy Officer Summit
