Patient Experience

Healthgrades recognized 373 hospitals with its 2026 Outstanding Patient Experience Award. The organization evaluated 3,020 hospitals that submitted at least 100 patient experience surveys to CMS’ Hospital Consumer Assessment of Healthcare Providers and Systems between January and December 2024. Hospitals…

The Department of Veterans Affairs recognized six VA hospitals for delivering exceptional, Veteran-centered care in 2025. The Veterans Health Administration’s Patient Experience (PX) Awards honor top-performing health systems and medical centers for “building trust, improving access and consistently providing outstanding…

University of Chicago Medicine Family Birth Center-Hyde Park will now offer 24/7 access to doula care.  The team of full-spectrum doulas is embedded in the inpatient center and works alongside UChicago staff to improve health outcomes and birth care for…

Patients who need an interpreter wait longer to be evaluated by a physician in the emergency department, and only 68% of those who needed an interpreter were correctly identified, a recent study found.  The study, published in The American Journal…

Valdosta, Ga.-based SGMC Health launched a platform that allows patients to order and track their hospital meals digitally. The platform, MyDining, enables patients to order meals using in-room tablets, personal devices or assistance from a patient dining associate or call…

Nashville, Tenn.-based HCA Healthcare is urging shareholders to reject a proposal to be voted upon in an April 23 shareholder election that would require the company to disclose the health consequences of its hospital acquisitions, including staffing levels, physician departures…

Nearly half of hospital executives said patient experience is their top priority for the next two years, according to a recent survey. However, scores have steadily declined since 2019. In 2020, 14% of executives said patient experience was their top…

Price transparency laws for healthcare organizations were first implemented in 2021 and have progressively strengthened since, but have they helped patients? The laws were introduced during President Donald Trump’s first term and require hospitals to publicly post their payer-specific negotiation…

A third hospital has received the Snail of Approval award for its food program. The Snail of Approval is awarded by Slow Food NYC and is given to organizations that commit to sustainable, high-quality food practices. Typically, it is reserved…

As health systems rapidly expand the use of artificial intelligence, a fundamental question emerges: How do we know whether innovation is actually improving care from the patient’s perspective? AI is now embedded across the patient journey, from scheduling to diagnostics,…