Patient Experience

Healthcare continues to face tight margins, patient expectations keep climbing and clinical and operational leaders are being asked to do more with the teams and tools they already have. The organizations making a difference despite these challenges are the ones…

In 2018, Altamonte Springs, Fla.-based AdventHealth set out to redefine what healthcare could look like by asking consumers a simple question: What does an ideal healthcare setting feel like?  System leaders identified a similar trend in the answers. Patients wanted…

Preventive care remains one of the most powerful parts of healthcare, yet it is also one of the most underused. Even where screenings, vaccinations, or wellness visits are available, many patients experience delays receiving them. The reasons are multiple and include logistical and…

At Rifle, Colo.-based Grand River Health, dozens of staff members have become interpreters and saved the hospital thousands of dollars, NPR reported April 16. The 57-bed hospital previously relied on patient family members, often siblings or children, to interpret for…

Every day we are bombarded with information and speculation on what the advent of artificial intelligence means for healthcare. In this blizzard of information, it’s sometimes difficult to separate fact from hype.  However, in the healthcare patient and consumer experience…

For Chicago-based CommonSpirit Health, integrating patient experience into operations centers on collaboration among executives, nursing, physician and operational leaders to align measurement with quality and safety priorities. Data is central to that approach, with the organization operating from what Camille…

The Department of Veterans Affairs recognized six VA hospitals for delivering exceptional, Veteran-centered care in 2025. The Veterans Health Administration’s Patient Experience (PX) Awards honor top-performing health systems and medical centers for “building trust, improving access and consistently providing outstanding…

University of Chicago Medicine Family Birth Center-Hyde Park will now offer 24/7 access to doula care.  The team of full-spectrum doulas is embedded in the inpatient center and works alongside UChicago staff to improve health outcomes and birth care for…

Patients who need an interpreter wait longer to be evaluated by a physician in the emergency department, and only 68% of those who needed an interpreter were correctly identified, a recent study found.  The study, published in The American Journal…

Valdosta, Ga.-based SGMC Health launched a platform that allows patients to order and track their hospital meals digitally. The platform, MyDining, enables patients to order meals using in-room tablets, personal devices or assistance from a patient dining associate or call…