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Patient Experience

Live phone calls proved the superior method for reminding patients to complete and return at-home colon cancer screening tests compared to text messages and other reminder interventions, according to a study published in the Journal of General Internal Medicine.  

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Patient engagement: It’s something all providers want to improve to create better patient outcomes and patient experience scores.

I’ve long believed that my colleagues in the healthcare industry need to focus more on the specific needs of the patient to be successful as medical building owners and managers.

The Centers for Medicare and Medicaid Services (CMS) has made it clear patient experience will continue to play a critical role in the overall pay-for-performance government incentive payments.

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