Mayo offers free valet services for patients amid construction

Mayo Clinic is offering complimentary valet services for patients visiting its Austin, Minn.-based campus, which is currently under construction, reports the Austin Daily Herald.

The Rochester, Minn.-based system launched the service Sept. 3 after realizing construction efforts were blocking several handicap parking spaces at the Austin campus.

"We received a lot of patient feedback after the handicap spaces were removed for the staging," Kari Hall, volunteer coordinator and patient services supervisor at Mayo, told the Austin Daily Herald. "We knew we needed to do something for those patients with significant mobility challenges."

The valet service is staffed by 67 hospital volunteers who park and retrieve cars for patients after their appointments. The hospital offers the service from 8 a.m. to 4 p.m., with volunteers taking four-hour shifts. So far, they've parked 110 cars for patients.

More articles on patient engagement:
Helping patients feel whole: Q&A with AdventHealth CXO Pam Guler
Lurie Children's nurse raises funds to donate gaming devices to patients
It's not all about the patient, Vidant Health CXO says

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