A recent study from digital patient scheduling company Relatient found that nearly half of healthcare providers prioritize patient scheduling as the most important factor for delivering a positive patient experience.
Additionally, the survey found that around 66 percent of healthcare providers rely heavily on human or automated phone calls as a means of scheduling, according to the Oct. 6 Relatient news release.
The survey was commissioned by Relatient and results were compiled from survey answers from 350 provider executives.
"Provider groups overwhelmingly understand the need for automation and digital tools to improve the patient experience — especially as they face unprecedented staffing challenges. The key for them is identifying and investing in solutions that alleviate staffing challenges while providing an experience consumers will embrace and use," Relatient CEO Jeff Gartland said. "We understand what providers are up against and are committed to providing intelligent scheduling and engagement solutions that not only drive operational efficiencies and increase overall patient encounters, but also set providers up for success with a superior patient and staff experience."