Maureen Tarrant serves as CEO of Presbyterian/St. Luke’s Medical Center and Rocky Mountain Hospital for Children, both in Denver.
Like other U.S. hospitals, Presbyterian/St. Luke’s Medical Center prepared for a surge of COVID-19 patients.
But Ms. Tarrant told KMGH her hospital was “never overwhelmed with COVID patients,” and it did not see the surge of patients that hospitals in more dense areas of the country did.
However, there was another effect.
“I think we had an unintended consequence: I think we made people afraid to come back to the hospital,” she said.
The hospital saw revenue drop due to decreased emergency department patient volume, said Ms. Tarrant. And she told KMGH she is worried there will be “collateral damage” from COVID-19 and that healthcare workers could be negatively affected financially from people avoiding care for other medical problems such as strokes, heart disease, cancer and asthma.
Ms. Tarrant is not alone. Out of similar concerns, hospitals in California and Washington state have launched campaigns to encourage people not to delay healthcare when they need it during the pandemic.
More articles on leadership:
Selfless leadership during a pandemic: 3 actions for CEOs
Corner Office: WellSpan CEO Roxanna Gapstur on finding a better way to cut healthcare disparities
Trinity Health exec: Increase in at-home deaths begs question about potential public health crisis
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.
