Would hospitals purchase from the same PACS vendor again? KLAS investigates

More than half of healthcare organizations using a picture archiving and communication system from GE Healthcare indicated they wouldn't buy the same system again, according to a KLAS Research report.

For the report, KLAS Research gathered information on healthcare organizations that signed new contracts with popular PACS vendors since January 2016 and, since January 2017, the market research firm has been gathering information on which vendors are being replaced. KLAS Research also interviewed current users of various systems to evaluate their performance.

Here are 11 popular vendors, ranked by how frequently current clients said they would buy the company's PACS system again:

1. Infinitt (based on 41 customers): 98 percent

1. Intelerad (based on 45 customers): 98 percent

3. Sectra (based on 49 customers): 95 percent

4. Change Healthcare (based on 60 customers): 93 percent

5. Carestream (based on 41 customers): 88 percent

6. Merge, an IBM company (Based on 61 customers): 87 percent

6. Novarad (Based on 51 customers): 87 percent

8. Fujifilm (based on 54 customers): 86 percent

9. Philips (based on 50 customers): 81 percent

10. Agfa HealthCare (based on 35 customers): 78 percent

11. GE Healthcare (based on 38 customers): 40 percent

GE Healthcare customers who said they wouldn't purchase the PACS product again cited "unexpected costs, a nonexistent relationship, broken promises and slow development," according to KLAS Research. For Philips customers, roughly one-fifth told KLAS Research they were exploring other options due to the vendor's "slower support response times," among other issues.

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