Deloitte surveyed 2,009 U.S. consumers in March 2021. When asked to list up to two aspects they like best about attending virtual medical appointments, here’s how the participants responded:
- Ease of attending appointments (44 percent)
- Reduced chances of contracting COVID-19 (43 percent)
- Ease of scheduling appointments (20 percent)
- Ability to see a physician more often (11 percent)
- Ability to share medical data with physician more easily (10 percent)
- Physician paying more attention than in in-person appointments (10 percent)
- Ability to conduct online research on what the physician is saying (9 percent)
- Physician’s ability to share medical data more easily (8 percent)
- Physician having better qualifications than patient’s in-person physician (5 percent)
When asked to list up to two aspects that made attending virtual visits challenging for them, here’s how the participants responded:
- Lack of human touch/ face-to-face connection (28 percent)
- Physician’s inability to collect patient’s vital statistics (21 percent)
- Connectivity issues (17 percent)
- Video service being difficult to use (11 percent)
- Uncertainty about privacy/data protection (9 percent)
- Distractions from other online activities (8 percent)
- Difficulty booking the appointment (8 percent)
- Physician not being able to share patient’s health information with them (7 percent)
- Physician not having the same qualifications as patient’s in-person physician (5 percent)
