Patients use EHR messaging most for digital provider communications: survey

Forty-seven percent of individuals use health tech such as EHR messaging systems, text messaging and email to communicate with their healthcare providers, according to a recent Regenstrief Institute survey.

Regenstrief Institute researchers sent surveys to Indiana University Health patients across the state to ask about their use of technology to communicate with their physicians. In the past year, 47 percent had used health tech for provider communications.

Here are the types of health tech the respondents use to communicate with their physicians:

  • EHR messaging system: 31 percent
  • Email: 24 percent
  • Text messages: 18 percent

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