A panel of healthcare leaders discussed obstacles to implementing patient-facing clinical technology during a session titled “Using Health IT to Improve Clinical Care” at the Becker’s Hospital Review Health IT + Revenue Cycle conference in Chicago in early October.
Participating panelists were Donna Persaud, MD, medical director of homeless outreach medical services at Dallas-based Parkland Hospital; Cindy Welsh, RN, vice president of adult critical care and medical professional affairs at Downers Grove, Ill.-based Advocate Health Care; Claire Pappas, senior vice president of business development for MedChat; and Cindy Gaines, MSN, CNO for Philips Population Health Management.
They discussed several challenges facing both patient and physician adoption of clinical technology, including:
- Patients are overwhelmingly unhappy with portals, which are far from the “one-size-fits-all” solutions they purport to be.
- Not all patients have equal access to adequate internet services, leaving them at a disadvantage in accessing their medical data and communicating with providers.
- Interoperability issues continue to make it difficult for patients to access medical records from anywhere, at any time.
- Patients are not receiving comprehensive guidelines for safe handling of their own medical data.
- Many existing tech solutions focus on either encouraging clinician data collection or improving outcomes — not both.
- Healthcare as a whole has been among the slowest industries to adopt advanced technologies, despite their potential for improved efficiency, effectiveness and cost savings.
Don’t miss the Becker’s 3rd Annual Health IT + Clinical Leadership + Pharmacy event in Chicago, May 19-21, 2020. Click here to learn more and register.
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