The provider-to-provider service, called TransLine, allows physicians treating transgender patients to email medical questions to volunteer physicians with expertise in transgender care; these questions might relate to hormone therapy, surgery, fertility or insurance coverage.
“Occasionally, we’ll get a provider who is very new to trans care and is not asking questions the right way or is misgendering their patient,” JM Jaffe, the trans health manager at Lyon-Martin Health Services who manages TransLine, told the San Francisco Chronicle. “We want to be very clear how grateful we are they are serving trans patients and that they have found their way to the TransLine and want to do the right thing.”
When TransLine started in 2012, Lyon-Martin Health Services volunteers answered an average of three questions per month; today, they receive multiple questions per day. Over the past three years, the clinic has partnered with providers in Baltimore, Boston, Philadelphia and Springfield, Mass., to expand its network of volunteer consultants.
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