Banner Health integrates AI-powered digital triage tool to improve patient experience

Phoenix-based Banner Health has partnered with Buoy Health to deploy its AI-powered digital triage tool to help patients navigate their care options online.

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The Buoy Assistant is designed to improve the patient experience by empowering consumers as they make their way through their healthcare journey. The tool gives users access to clinician-developed content in the hopes of eliminating unnecessary healthcare spending.

Buoy Health was founded by a team of physicians and data-scientists at Boston-based Harvard Innovation Labs. The company aims to provide personalized clinical support to help them intelligently navigate the healthcare system.

“The Buoy platform provides a trustworthy tool for consumers to access reputable clinician-curated content and receive intelligent recommendations, ultimately removing dependencies and meaningless steps in the consumer care journey,” said Andrew Le, MD, CEO and co-founder of Buoy Health. “Buoy and Banner have a common goal of meeting consumers at the true front door of care — the moment a medical concern or question comes to mind, and the individual begins investigating.”

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