This addition to Aspect will address consumer need for customer service assistance through mediums like SMS, Facebook Messenger and Twitter.
Aspect’s Senior Vice President and Global General Manager, Cloud Solutions, Joe Gagnon commented on the acquisition in the press release.
“By continuing to invest in enabling technologies and capabilities like LinguaSys, we continue to optimize and differentiate our best-in-class omni-channel customer service, creating greater solution separation from our competitors,” said Gagnon.
Overall, Aspect’s customers can expect increased customer interactions and satisfaction at their businesses.
