From conducting layoffs in its One Medical unit to training an AI chatbot to handle incoming patient messages, here are eight of Amazon's healthcare moves reported by Becker's since January:
- Amazon Pharmacy launched same-day delivery of prescription medication in New York City and the greater Los Angeles area, according to a March 26 news release.
- Eli Lilly tapped Amazon Pharmacy as a partner to deliver select medications, including weight loss drugs, directly to consumers' homes.
- Amazon's Alexa integrated a telehealth and virtual healthcare delivery platform by Hellocare into its software, allowing patients to make calls and seek medical assistance from physicians and nurses through the use of their voice.
- Amazon is training an AI chatbot to handle incoming patient messages and address administrative queries for One Medical, former employees told The Washington Post.
- After Amazon announced that it would lay off a few hundred employees at One Medical as well as switch up a leadership position, One Medical CEO Trent Green told The Washington Post that the moves were not due to Amazon acquiring One Medical.
- Amazon confirmed to Becker's that it is planning to close some corporate One Medical offices, as well as move its chief financial officer into a new role.
- In February, Amazon said it would be eliminating a few hundred roles at One Medical and in its online pharmacy unit Amazon Pharmacy.
- In January, Amazon Pharmacy integrated with One Medical to give patients and providers increased access to medication consultations.