How leaders are working to improve patient experience

To keep loyal patients, hospital leaders are evaluating various strategies to improve patient experiences. Some executives are making in-person visits to patients, similar to when a manager of a restaurant visits your table. Others are using technology, whether it be to give patients updates about their appointments or to visit patients virtually.

However, to be successful in the era of consumerism, hospital leaders must balance how to interact with patients on a personal and technological level. During a panel at Becker’s 5th Annual Health IT + Revenue Cycle Conference, Oct. 9-12, panelists discussed what strategies they are exploring to improve the patient experience. The panel included:

  • John Squeo, blockchain lead for health and life sciences of North America at Accenture.
  • David McSwain, MD, chief medical information officer of Medical University of South Carolina.
  • Bill Manzie, administrative director of telehealth strategy of Memorial Healthcare Strategy.

Here are three takeaways:

1. The notion of patient engagement and patient experience isn't just satisfying patients during their healthcare journey with convenience, but it should be focused on helping patients manage their data in ways that will be beneficial to their healthcare.

2. Consumers are driving the integration of telehealth. There are various forms of telehealth, including virtual care, direct-to-consumer products and remote patient monitoring. However, "telehealth is healthcare," simply put by David Lubarsky CEO of UC Davis and cited by panelists.

3. For hospitals and health system to leverage technology to improve the patient experience, they need to focus on data integrity. Leaders need to have solid approaches to manage and consolidate their data.

More articles on consumerism:
Providence debuts health-focused radio station
Walmart and Amazon are creating more choice in healthcare without increasing access: 3 notes
Study: Consumers turning to social media, internet searches for medical diagnoses

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