These training tools, powered by AI systems such as IBM Watson, typically present as in-app bots that offer advice and encouragement either through automatic push notifications or on an on-demand basis.
One of these coaching apps, called Qstream, utilizes a Harvard Medical School-designed learning method based on repetition and initially developed to train medical professionals. Though it was introduced simply as a sales training tool, Qstream has increasingly come to be used to teach managers how to build teams and give feedback.
Other programs use AI in a variety of ways: Some change the notification style, content and timing based on users’ engagement or offer hyper-personalized responses to user queries, while others combine employee feedback with employer expectations to improve office culture and ensure the entire team is on the same page.
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