AI-driven apps are coaching digital-first millennial managers

Millennials, now in their 20s and 30s, are increasingly moving into high-ranking supervisor roles, often with little to no formal management training. To bridge this gap, many turn to artificial intelligence-powered systems to coach them through their managerial responsibilities, according to the Wall Street Journal.

These training tools, powered by AI systems such as IBM Watson, typically present as in-app bots that offer advice and encouragement either through automatic push notifications or on an on-demand basis.

One of these coaching apps, called Qstream, utilizes a Harvard Medical School-designed learning method based on repetition and initially developed to train medical professionals. Though it was introduced simply as a sales training tool, Qstream has increasingly come to be used to teach managers how to build teams and give feedback.

Other programs use AI in a variety of ways: Some change the notification style, content and timing based on users' engagement or offer hyper-personalized responses to user queries, while others combine employee feedback with employer expectations to improve office culture and ensure the entire team is on the same page.

More articles about AI:
Research roadmap details path to incorporating AI into radiology
Intuit CIO shares strategies for successful AI integration
Viewpoint: AI holds promise, but won't solve medicine's biggest problems

© Copyright ASC COMMUNICATIONS 2019. Interested in LINKING to or REPRINTING this content? View our policies by clicking here.


Top 40 Articles from the Past 6 Months