Hill Country Memorial Hospital | 100 Great Hospitals in America 2015

Hill Country Memorial Hospital (Fredericksburg, Texas). Hill Country Memorial Hospital has deep roots in Fredericksburg and Gillespie County. More than 5,000 people arrived to take a tour when it opened its doors on Valentine's Day 1971 — that was equal to the entire Fredericksburg population at the time. The involvement and interest of the public is attributed to the fact that 93 percent of Gillespie County residents made a financial commitment to the project, according to its website.

Today, HCM is an 86 bed-licensed facility with a team comprised of 650 employees, 200 volunteers and 140 medical staff. HCM has garnished a number of awards, including the Malcolm Baldrige National Quality Award, which was established by U.S. Congress in 1987 "to raise awareness of quality management and recognize U.S. companies that have implemented successful quality management systems." HCM earned the award in 2014. For at least the fourth year in a row, HCM was named one of the country's 100 Top Hospitals by Truven Health Analytics in 2015.

HCM is gaining a national reputation for innovative patient and treatment programs such as Restore, a program for total knee and hip replacement surgery. Additionally, HCM has a ratings and reviews system on its website where patients and families may give real-time feedback on their hospital experience.

 

In their own words:

"It is an honor to be included in the company of other exceptional hospitals. As a Baldrige National Quality Award winning and consistently nationally ranked hospital, Hill Country Memorial continues to be recognized for quality in its community and beyond. It is our community that sustains us and inspires our vision to Empower Others, Create Healthy. From prevention and wellness to a dedicated Women's Pavilion, home care and hospice, HCM addresses the health needs of every generation. HCM constantly assesses and adapts its processes to make a better customer experience. This pursuit of performance excellence allows us to continue to raise the bar in patient safety and loyalty, health care outcomes, physician and staff engagement, fiscal responsibility, and community services."

 

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