Generation Z workers are leaving healthcare at a 38% turnover rate, followed by a 22% rate among millennials, 14% among Generation X and 19% among baby boomers, according to a Press Ganey report.
To analyze national workforce trends, Press Ganey analyzed feedback from 2.3 million U.S. healthcare employees from more than 400 health systems and 15,200 locations. The organization found that although millennials and Gen Z account for half of the U.S. healthcare workforce, shifts in expectations and priorities are driving them to leave the industry.
Compared to 2022-23, the average turnover rate in the U.S. healthcare industry declined from 20% to 18%. Nearly all roles experienced less turnover, with the most notable change among senior management, which had a 20% turnover rate in 2022-23 and a 14% rate in 2023-24.
Although healthcare turnover rates have declined, the industry is seeing less engagement from employees, indicating a rise in turnover in 2025, the report said.
Turnover rates across 11 healthcare positions between 2023 and 2024:
Nursing (other): 24%
Service: 21%
Security: 19%
Licensed technical: 18%
Clerical: 17%
Registered nurse: 17%
Clinical professional: 17%
Skilled maintenance: 17%
Management: 14%
Nonclinical professional: 13%
