Anthem Blue Cross of California uses telehealth to expand access: 4 details

Anthem Blue Cross of California is embarking on multiple digital health and telehealth initiatives to ease the access to care for its 1.2 million Medi-Cal members, according to a report from State of Reform.

Four things to know:

1. The payer has a digital solutions kiosk program that gives members access to real-time, live interpretation and telehealth services, which is helpful for members who don't speak English. Anthem has more than 200 mobile kiosks across the state that include access to 240 languages through interpreters.

2. Members are able to access telehealth and video conferences through the kiosks as well and have it covered through their insurance benefits.

3. Anthem expanded access to its eConsults program that connects primary care providers with specialists to expand the care team for their patients without referring the patients out to a specialist. The PCPs can upload medical records securely for specialists to review and then receive treatment recommendations to share with the patients.

4. The payer has also committed $4.4 million to advanced incentive payments to 54 safety net hospitals in California to enhance telehealth capabilities and boost quality initiatives.

More articles on telehealth:
How to address telehealth pay gaps once COVID-19 state emergency orders end
FTC asks CMS to lift telehealth access, reimbursement restrictions permanently
Bill would require government to study impact of telehealth during pandemic

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