The ability to create a positive patient experience affects more than just an organization’s reputation. With the advent of the Patient Protection and Affordable Care Act, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results are now among the measures used to calculate reimbursements. As a result, patient perceptions of care can have a significant financial impact
HCAHPS surveys only show results, not solutions. To make continual improvements in quality of care—and elevate HCAHPS scores— healthcare organizations must quickly and effectively address critical skill gaps. Click here to continue >>
