Half of patients got prescriptions through mail order in 2020, survey says

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Half of the 1,000 patients surveyed by healthcare software company CoverMyMeds said they received their prescriptions via mail order or pharmacy delivery in 2020 rather than in-person at a retail pharmacy. 

In 2019, 88 percent of patients surveyed said they got their prescriptions from a retail pharmacy, many of which didn't offer home delivery service. Many pharmacy chains rapidly began offering home delivery services in 2020, according to CoverMyMeds. Forty-one percent of the 328 pharmacists surveyed by the company said their pharmacy has taken on prescription home delivery since the start of the COVID-19 pandemic. 

According to the survey, as of September 2020: 

  • Twelve percent of patients received their prescriptions through mail order
  • Twenty-five percent of patients received their prescriptions through a combination of in-person and mail order 
  • Thirteen percent of patients received their prescriptions through home delivery by a local pharmacy

Find the full CoverMyMeds report here.

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