The North Carolina Department of Insurance has officially vowed to investigate Blue Cross and Blue Shield of North Carolina, according to WNCN.com.
The insurer has struggled with systematic problems since the month of January, including incorrectly billing customers and signing individuals up for the wrong health plans.
Department of Insurance Commissioner Wayne Goodwin recently called the issue "an emergency that's nowhere being fixed" and admitted to receiving more than 1,000 complaints from BCBS of North Carolina members since Jan. 4.
Earlier this week, Mr. Goodwin met with the insurer's executive team to talk about the situation. The department now plans to review BCBS of North Carolina's regulation compliance and issue a public report on the matter.
"I'm going to hold Blue Cross and Blue Shield of North Carolina accountable for fixing its problems and doing right by consumers," Mr. Goodwin said, according to the report. "In the meantime, I have shifted additional staff members to the phones at the Department of Insurance to help people get the healthcare they need."
BCBS of NC issued an apology regarding the continued problems: "We apologize for the frustration this has caused and will work with the department throughout its review," the insurer said in a statement, according to the report. "Though the majority of issues that many of our members have faced have been resolved, some work remains. We will continue working hard to address our customers' concerns and deliver the level of service they expect."