Aetna CEO on healthcare sign-ups: 'I have someone else do it for me, because I can't take it'

During a keynote discussion at a Financial Executives International conference in New York City Monday, Aetna CEO Mark Bertolini described healthcare as a "rat's maze," according to CFO.

Mr. Bertolini joined Johnson & Johnson CEO Alex Gorsky in a conversation about healthcare's shifting reimbursement landscape. Aetna's executive spoke about his frustrations with the complexity of healthcare.

"They [physicians] refer you here; then you get a test, and you don't know how much it costs; and then you get a bill 30 days later and it's got all this gobbledygook," Mr. Bertolini told attendees.

He added, "Every time I sign up for my healthcare, I have someone else do it for me, because I just can't take it. It's too hard. It's too confusing. It's got to be easier," CFO reports. 

During a technology conference in Half Moon Bay, Calif. earlier this month, Mr. Bertolini discussed Aetna's future delivery system, which he said aims to harness personalized treatment.

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