Recently named to the No. 2 position on Newsweek's "2023 Best Hospitals" list, Cleveland Clinic leaders know full well that their efforts to constantly improve patient experience are always under a microscope.
Patient Experience
While timely access to care is important when it comes to outcomes and patient satisfaction, findings from an April national survey released July 11 by the American Association of Nurse Practitioners show 40 percent of 1,029 respondents said they have…
Hospital food has been the butt of jokes forever — at a significant cost to healthcare systems. Long after patients are discharged, they remember their poor experiences three meals a day, often just in time for the Press Ganey survey…
Although widely used in many other industries, online chat is just beginning to take off in healthcare. In fact, as healthcare leaders increasingly prioritize patient access, chat’s success in other businesses has spurred the rapid onboarding of chat solutions to…
All hospitals are focused on improving patient experience, a priority that has been proven to not only affect HCAHPS scores, Press Ganey survey ratings and CMS reimbursement policies, but also leads to improved quality and outcomes.
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As a recently retired system chief nursing and quality officer, I am deeply passionate about championing nursing professionals as the backbone of healthcare delivery. Unfortunately, there is a pervasive threat that directly jeopardizes nurses’ ability to provide the highest quality…
At the close of 2021, I wrote that we were in a patient experience crisis. With the pandemic grinding on and omicron surges hitting most of us, the outlook was grim. My colleagues and I had never seen patient experience…
Novo Nordisk's popular Type 2 diabetes drug Ozempic has noted numerous odd results, from faces deflating to bizarre dreams, and its patients are seeing another strange side effect: less "food noise."
With an eye on constant innovation — especially when it comes to patient experience and satisfaction — Cleveland Clinic is growing its Healthcare Partners program by continuing to invite former patients and members of their families to advise on new…
Long-term obstacles negatively impacting performance loom large for most healthcare groups and providers. Organizations in the marketplace consistently struggle with how to address one or more of the following: