Patient Experience

Hospitals in Nevada have the highest patient experience scores of any state, according to a June 26 report from Press Ganey. 

The future of healthcare is shifting towards consumerism, with patients expecting convenience and personalized experiences.

For years, healthcare providers have witnessed explosive growth in the number of patients who are self-pay or on high-deductible health plans (HDHP). Even for those who have commercial insurance, the patient share of healthcare financial responsibility is increasing.

Dignity Health is now offering sensory kits for patients with autism spectrum disorder to use in its emergency departments across Southern California. 

Baltimore-based Johns Hopkins School of Nursing is addressing community needs by taking primary care door to door, NPR reported June 11.

Healthcare has evolved from a fine-dining-like model to one that more closely resembles that of fast food; but fast-food medicine doesn't work, Mary Meyer, MD, an emergency physician and former director of emergency management for Oakland, Calif.-based Permanente Medical Group,…

Timely and accurate diagnostic testing is important to improving health outcomes, reducing length of stay and minimizing costs. However, providers need to balance the benefits of testing with the risks of overtreatment and of focusing solely on individual patients.

As a first line of defense for many patient inquiries, call center staff can make or break the patient experience.

A University of Michigan study found that on telemedicine calls, a physician's background impacts how the patient perceives the provider — with most patients preferring a physician office background.

Some hospitals and surgery centers are requesting patients pay in advance for nonemergency procedures and are rescheduling surgeries when payment is not received beforehand, The Wall Street Journal reported May 9.