For most of history, healthcare followed a fine-dining model with its highly personalized, curated experience. At some point, people became concerned that the fine-dining approach to healthcare was exorbitantly expensive and inequitable. What followed was “an era of countless fixes aimed at achieving the affordability, efficiency, and consistency of a fast-food joint while maintaining the quality of a fine dining establishment: standardized guidelines, outcomes tracking, cost analyses, virtual visits, the electronic medical record, integrated care delivery, specialty centralization, fast tracks for low-acuity patients, value-based medicine, and patient-centric care,” Dr. Meyer wrote.
However, these changes saddled emergency departments with the worst of both options: long waits, limited interaction with staff and inconsistent and nonpersonalized experiences. These experiences frustrate both patients and staff; and unlike the restaurant industry, healthcare lacks access to a vast labor pool.
“I have no visionary solutions for how to fix our EDs, or how to right this ship that has listed so badly,” Dr. Meyer wrote. “What I do know is that emergency medicine can’t be both a high-end restaurant and a fast-food joint. We can’t do it all. […] And it may be that if we start prioritizing what we really care about, we just might wind up with something that everyone can live with.”
Becker’s 3rd Annual Fall Chief Pharmacy Officer Summit is the top tier event that the people leading the future of pharmacy convene. This 3-day event is built specifically for Chief Pharmacy Officers and senior pharmacy leaders. The sessions examine the workforce, financial and clinical priorities shaping pharmacy today. Becker’s is where candid discussions flourish and new ideas thrive. Becker's 3rd Annual Fall Chief Pharmacy Officer Summit
