Patient Experience

A majority of consumers read reviews on Consumer Reports and use them to make healthcare decisions related to their doctor, hospital, insurance company or pharmacy, according to "Top Health Industry Issues of 2013," a consumer survey conducted by PwC's Health…

Physicians and patients may define value in healthcare differently, which impedes progress in creating value, according to a commentary in the New England Journal of Medicine.

DeKalb Medical's comprehensive breast center in Decatur, Ga., has been granted a full three-year accreditation designation by the National Accreditation Program for Breast Centers, a program administered by the American College of Surgeons.

With the rise of consumerism in healthcare and new payment models like value-based purchasing, hospital leaders are taking a closer look at their approach to patient — or customer — experience. In the past, hospitals did not prioritize patient experience,…

Daytona Beach, Fla.-based Halifax Health has partnered with the Disney Institute in an effort to improve patient satisfaction, according to a Daytona Beach News-Journal report.

In an increasingly competitive healthcare environment, hospitals are seeking new ways to attract and retain patients. In addition, now that patient satisfaction is tied to reimbursement under value-based purchasing, hospitals are beginning to think of and treat patients as customers.…

Research has found that having children watch a video immediately prior to surgery can reduce anxiety during anesthesia induction, one of the most stressful times for children during the perioperative process, according to Science Daily.

Patients tend to prefer views of nature to abstract art in healthcare facilities, according to a Philadelphia Inquirer report.

Gary Kaplan, MD, has served as chairman and CEO of the Seattle-based Virginia Mason Health System, which includes Virginia Mason Medical Center and the Benaroya Research Institute at Virginia Mason, since 2000. Dr. Kaplan earned his medical degree from the…

The physician's overall knowledge, training and expertise is the most important factor contributing to patients' positive experience with a healthcare provider, according to findings by Harris Interactive.