For the report, researchers analyzed data from its unique Customer Experience Radar, a national survey of 6,000 consumers across nearly a dozen industries.
When asked what amenities or services they value from healthcare providers, consumers reported the following, according to the report:
• Facilities offering multiple services in one location — 69 percent value this
• Online and mobile information exchange — 65 percent value this
• Patient education during visit — 57 percent value this
• Entertainment (TV, WIFI), cafeteria — 53 percent value this
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