HCAHPS results are publicly reported on Hospital Compare as “TopBox,” “BottomBox” and “MiddleBox” scores, according to HCAHPS Online. The “TopBox” score is the most positive response to HCAHPS survey questions.
Voyance has been a CMS-approved CAHPS vendor since 2008, and its hospital surveying solution, EdgeH-CAHPS, allows clients to identify quality and process improvement opportunities.
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