Instead of waiting for patients to flag grievances in HCAHPS surveys, RWJBarnabas Health is going straight to the bedside to identify and solve patient experience issues in real time.
Patient Experience
During a featured session at Becker's 11th CEO + CFO Roundtable, two leaders from Press Ganey — Darren Dworkin, president and COO, and Patrick Ryan, chairman and CEO — discussed how artificial intelligence is helping to revolutionize the human experience…
Miami Valley Hospital's closet of cold weather items first began in the locker of Cindy Feltner, RN, after noticing patients who lacked warm clothes, the Dayton Daily News reported Jan. 11.
Hospitals' overall patient experience ratings ticked up in 2023, with slight improvements in staff communication, responsiveness and transition of care metrics.
On Dec. 13, Reading (Pa.) Hospital celebrated Taylor Swift's birthday by distributing about 60 Eras Tour friendship bracelets to families and staff members.
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Hospitals and health systems across the U.S. are prioritizing making improvements to patient experience, particularly as a recent Leapfrog Group survey found that these measures have declined for a second consecutive year.
Contact centers house insights that are integral to patient access and engagement strategies. The interactions and data captured here can guide hospitals and health systems in strengthening patient relationships, evaluating services more effectively and better understanding patients' concerns.
Patient experience measures declined across five categories for the second year in a row, according to The Leapfrog Group's fall safety grades report which evaluates more than 3,000 hospitals nationwide.
Patient experience scores across the U.S. worsened for the second year in a row, though contributing factors may be improving, according to data from The Leapfrog Group's fall safety grades.
This episode features Lisa E. Griffin, Vice President of Consumer Experience and Clinical Access at University Hospitals Clinical Network. Here, she discusses her background & responsibilities in her current role, the importance of building credibility as an organization, the work…