Patient Experience

Cleveland Clinic's main campus launched a program that provides proper clothing to patients at discharge.

From hair care to room designs, systems are looking to improve patient experience in creative ways.

Some hospitals are beginning to embrace spiritual support programs for patients, but few go as deep as the Congregational Care Network at Indianapolis-based Indiana University Health System, NPR reported Jan. 14.

Lenexa-based University of Kansas Health System launched a new personalized haircare kit program for patients.

In today's healthcare ecosystem, digital channels are increasingly the first point of contact for patients. Digital tools have also become integral to daily workflows for physicians and patient access staff.

One in five U.S. adults experience a mental illness, yet more than half do not receive treatment. Improved models of care can increase access to high-quality care and the speed at which patients receive it.

As the calendar turns to 2025, the biggest changes are coming to the HCAHPS survey since the advent of the national patient experience measurement system in 2006.

In clinical handoffs, biased language can hinder empathy and negatively affect clinicians' ability to recall patient health information, according to a study published Dec. 17 in JAMA. 

Children's Hospital Los Angeles is using virtual reality to improve patient experience during procedures and reduce medication used. Here are five things to know:

A Physician-Led Approach for Integrating NPs and PAs into High-Quality Care There is a recognized physician shortage across the United States – a situation that has only been exacerbated by post-pandemic attrition, broad economic challenges, Medicare reimbursement issues, and more.…