Patient Experience

Rounding is a core part of the culture at West Orange, N.J.-based RWJBarnabas Health — and a key driver behind its real-time approach to improving the patient experience. In 2023, the health system rolled out a nurse leader rounding initiative…

Most hospitals offer some form of charity care or financial assistance to cover part of patients’ medical bills, but who qualifies can vary dramatically by hospital. Now, researchers are calling for some form of standardization, radio station 90.5 WESA reported…

A study by the Indiana University School of Medicine and the Regenstrief Institute, both based in Indianapolis, found that a certain set of factors have measurable effects on patient experience, though the effects vary by degree. Specifically, these factors were…

Stamford (Conn.) Health has launched a maternal health partnership with midwife-led maternity care provider Oula. The partnership marks a first for both organizations, with Stamford offering midwifery services and Oula entering the Connecticut market, according to a March 13 news…

As healthcare organizations work to improve the patient experience, increase efficiency and achieve financial sustainability, many are introducing technology to simplify patient-provider interactions — including scheduling.

JohnRoss Rizzo, MD, NYU Langone's director of disability inclusion, is personally familiar with the challenges of navigating hospitals using conventional wayfinding signage and approaches. As a legally blind physician-scientist, navigating and orienting himself in a complex academic medical center has,…

In today’s evolving healthcare landscape, patient experience is no longer just a “feel-good” metric—it’s a proven driver of financial and operational success. Studies consistently show that improving patient satisfaction yields measurable financial returns. Hospitals with “excellent” satisfaction scores often achieve…

Insights from 6.5 million patient encounters and a survey of 1,055 healthcare consumers reveal a demand for more convenience and transparency in the healthcare industry.

UC San Diego Health credits its "leading the way" framework with "[e]levating patient experiences during the most vulnerable moments of their lives."

Press Ganey named the recipients of its 2025 Executive Human Experience Awards on Feb. 5.