Patient Experience

Boston-based Press Ganey, a provider of patient experience measurement, performance analytics and strategic advisory solutions, launched its Merit-Based Incentive Payment System Consumer Assessment of Healthcare Providers and Systems survey solution for healthcare organizations.

A vast majority of healthcare executives, clinical leaders and clinicians said time is the biggest challenge in designing patient engagement into care delivery, according to the latest NEJM Catalyst Insights Council survey.

Our previous post, “The Dangerous Myth of Patient Responsibility,” discussed patient responsibility through the lens of a missed healthcare visit and the social inequities that can create barriers to accessing healthcare.

Orlando-based Florida Hospital, part of Altamonte Springs, Fla.-based Adventist Health System, launched a multimedia campaign called Someday Starts Today, which illustrates how the organization hopes to change its image in the community — from a medicine- and science-focused hospital to…

Finding ways to effectively discuss high-risk surgery with patients is an important yet challenging task for surgeons. Using a "best case/worse case" communication model could help some surgeons have more informative conversations with patients, according to a study cited by…

With over 200 providers across several geographical locations, Women’s Care Florida was looking to unify their practice by implementing an electronic health record (EHR) system across their enterprise to ensure the necessary patient information was accessible across all locations.

Many complex industries have a concept they call “the last mile.” It’s that challenging point between the last thing that happens before fulfillment, such as a sale in retail, and the completion of the encounter.

SCI Solutions, a provider of patient care management technology, created an infographic illustrating the five stages of patient satisfaction and patient frustration.

Clinicians should not only ask patients "What's the matter?" they should also ask "What matters to you?" when making care decisions with patients, according to Maureen Bisognano, president emerita and senior fellow of the Institute for Healthcare Improvement.

You often read about the “retailing of healthcare” in context of healthcare systems providing more patient-friendly environments, loyalty programs, and better service.