Here the five stages of patient frustration.
1. Scared and confused: This stage can occur when patients are unsure about what is expected of them.
2. Frustrated: Patients can feel frustrated when they struggle to manage their care.
3. Waiting: This happens when a patient has not been given sufficient information during the care process.
4. Surprise: Patients can experience unwelcome surprises in the form of unexpected charges.
5. Angry: When a patient experiences this stage, they may consider switching providers.
Here are the five stages of patient satisfaction.
1. Reassured: Patients can experience this stage upon leaving their physicians office well-informed about the next steps required of them.
2. Respected: Patients can feel respected when tests are scheduled at their preferred location.
3. In control: Online scheduling tools and resources can help a patient feel like they are in control of their care.
4. Prepared: Text message appointment reminders can help a patient feel prepared.
5. Empowered: The end result of a satisfactory care experience.
To download the infographic, click here.
More articles on patient engagement:
‘What matters to you?’ Day is Tuesday: 5 things to know about the patient engagement-focused day
How to be like Amazon with your patient experience
MetroHealth taps Chemistry for advertising, marketing support
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